Your questions, answered
Have questions? That’s completely normal. The Trove Market seller FAQ has answers to help you get started or move forward.
Eligibility and benefits
Who can sell on Trove Market?
Trove Market is for people with disabilities who want to sell their products and earn income.
To sell on Trove, you must:
- Have a disability, as defined by the Americans with Disabilities Act (ADA)
- Meet the income requirements listed below
Not sure if you qualify? Contact us before applying. We’ll help you understand the requirements.
Do I need to disclose my disability?
Yes. We ask everyone to complete a Disability Disclosure Form during sign-up. This information helps us confirm you qualify and is handled with care and respect.
Can people without disabilities sell on Trove?
No. Trove is a marketplace specifically for creators with disabilities, so they have a space to earn income and build independence.
What is the income limit to sell on Trove?
To sell on Trove, your income must be at or below 250% of the Federal Poverty Level (FPL). But keep in mind, we only count your personal income. We do not count income from parents, spouses, family members, or roommates.
Income we count:
- Wages from a job
- Self-employment income
- 1099 income from your work
Income we do NOT count:
- SSI, SSDI, Medicaid, SNAP, or housing assistance
- Heating or other public assistance programs
- Financial support from family, friends, or caregivers
Not sure whether your income qualifies? Reach out to our team. We’re happy to help you understand the requirements.
Will my earnings impact my benefits?
Many sellers wonder how earning money could affect their benefits. That’s normal.
While Trove does not decide who can get benefits, we can offer some info to help you feel more prepared.
- Most benefits do NOT stop right away.
- Many programs reduce benefits slowly, over time.
- Running your own business may have different rules than working a traditional job.
- Business expenses may lower your counted income.
- Many programs include work incentives that help people earn income while keeping some benefits.
Before making big work or money decisions, talk with a benefits counselor if you can. They can help you understand what the rules mean for your situation.
Account setup
How can I start selling on Trove Market?
Getting started is easier than you might think. Create your account, set up your shop, and add your first product. Our how-to videos can walk you through each step.
Do I need a business license to sell on Trove?
No. You don’t need a business license, and you don’t have to form a corporation or LLC.
Does it cost money to sell on Trove?
No. Creating a shop is free.
Is my personal information safe on Trove?
Yes. Trove uses secure systems to protect your information and keep it private.
How can I connect with someone at Trove?
You can reach us by:
- Social media: Facebook, Instagram, LinkedIn
- Email: support@trovemarket.com
- Mail: Trove Market
1221 Bowers Street, PO Box #61
Birmingham, MI 48012
You can also fill out our contact form to get help from our team.
Product listings
What can I sell on Trove?
From handmade to hand-picked. You can sell items you create or resell items you modify. This includes art, crafts, candles, jewelry, digital downloads, and more.
What products are not allowed on Trove?
Our Prohibited and Restricted Items Policy forbids selling anything that is illegal, unsafe, harmful, or inappropriate. This includes items like alcohol, tobacco, drugs, weapons, hazardous materials, live animals, counterfeit goods, certain services, and content that is hateful, violent, explicit, misleading, or restricted by law.
Can I sell items I bought somewhere else?
Yes. As long as you create or change the product yourself and follow copyright laws.
How many items can I sell?
Many sellers start with just a few products and expand over time. Go at a pace that feels right for you. Just make sure your listings are correct and that you can deliver the orders.
Payments
How do I get paid?
Payments go through Stripe and are sent to your bank account.
Do I need to set up Stripe?
Yes. Stripe helps you receive payments securely. We provide step-by-step instructions and videos to help make setup easier.
Are there any fees?
Each sale has a small fee. This helps cover payment processing and platform support. For example, Trove takes 3%. Stripe, the payment processor, charges 2.9% plus $0.30 per transaction.
After fees, the rest of the money is yours. Most sellers keep about 94% of each sale.
Orders and shipping
How do I ship my items?
You can create shipping labels directly through ShipStation. If you’ve never shipped an item before, don’t worry. We have guides and videos that walk you through the process.
Do I need to connect ShipStation?
Yes. Connecting ShipStation helps you manage orders and ship items easily.
Managing my shop
What should I do if I have a problem with an order?
Most problems can be solved with a quick conversation. First, try messaging the buyer to resolve the issue. If you need extra help, our support team is here for you.
Can I pause my shop if I need a break?
Yes. Life happens, and sometimes you need a break. You can pause your shop and return when you’re ready. Just email infotrove@trovemarket.com and include a link to your storefront. (To get your link, go to the Meet Our Entrepreneurs page. Click on your shop. And copy the web address.)
Growing my shop
How can I make my shop more successful?
Success doesn’t happen overnight, and that’s okay. We’ve created resources and tips to help you learn, grow, and reach more customers over time.