Your Guide to Safe Selling on Trove

Selling on Trove should feel safe, simple, and supportive.

Before you start your storefront, take a few simple steps to protect yourself and your information, so you create and sell with confidence.

Here are some tips to help you stay safe while selling on Trove:

• Watch out for scams. Most buyers are honest and respectful. But, it’s important to be careful. If a message or request seems unusual, confusing, or too good to be true, take a moment before responding. Trust your instincts. And if something doesn’t feel right, ask questions or reach out for help.

• Follow marketplace rules. Following Trove’s rules helps keep the marketplace safe and fair for everyone.
  
  Remember to:
  • Only sell items that are allowed on the platform
    • Write clear and honest item descriptions
    • Use accurate photos and product details

Not sure if an item can be sold on Trove? Contact us at support@trovemarket.com.

• Protect your personal information. Keeping your information safe is an important part of selling online.
  
  Never share:
  • Your password
    • Your banking information
    • Personal identification documents

Only share your contact information if you feel comfortable and it makes sense for the situation.

• Handle issues through Trove. If there’s a problem with an order or a buyer, try to keep communication on Trove whenever possible.
  
  To help protect yourself:
  • Use Trove’s communication tools when available
    • Avoid handling disputes through private payment apps
    • Be careful about moving conversations off the platform

And if you need help, contact us at support@trovemarket.com.

Remember: Protecting your information, following marketplace rules, and asking for help can help create a safe and positive experience for both you and your buyers.